Welcome to Our Help Center

1.To prepare the touchscreen for cleaning, power down the device (if possible), or ensure your on-screen software can tolerate false touches while you clean.
2.Do not get liquids inside the unit. Do not spray the SwiftForce product directly. Instead, use wet wipes or a non-abrasive cloth sprayed or dampened with the cleaning solution and the excess moisture squeezed out.
3.Avoid highly concentrated alcohol (> 70%), non-diluted bleach or ammonia solutions, as these may cause discoloration.
4.Wipe all surfaces with the appropriate wipes or cloths and approved cleaning products and allow them to dry.

Usually we accept small quantity orders, the specific MOQ depends on the product type. Welcome to contact us for details.

Our equipment has passed many international certifications such as ISO 9001, RoHS, CE, etc., ensuring product quality and market access.

• How to connect the device to the network?
  WiFi connection: Go to device settings > Network > WiFi, select the network and enter the password.
  Wired connection: Plug in the network cable through the Ethernet port, and the device will automatically recognize it.
• Do you provide SDK or API support?
   Yes, we provide complete SDK and API documentation to help developers quickly integrate device functions. If you need to obtain it, please contact the technical support team.
• What should I do if the device cannot start?
  Please check as follows:
  Make sure the power connection is normal.
  Press and hold the power button for at least 3 seconds.
  If it still cannot start, please contact the after-sales team.
• How do I upgrade the firmware of my device?
  Get the latest firmware file from our official website or technical support.
  Upload the file to your device, go to Settings > System Update, select “Upgrade” and wait for completion.

• What operating systems does the device support?
  The device is equipped with Android system by default and supports compatibility with mainstream payment software.

Smart Cart Core E01 is a smart shopping cart system designed to enhance the shopping experience in supermarkets and malls, supporting product management and customer service.

We focus on intelligence and convenience, adopting a modern humanoid robot appearance to meet the needs of contemporary retail environments.

The industrial computer is pre-integrated, and customers only need to connect it to the appropriate trolley with a connector.

The industrial computer is waterproof and high temperature resistant, and daily maintenance is simple. Just check the charging equipment and connection components regularly.

Our device supports multiple languages, and you can select the appropriate language (such as English, Chinese, Arabic, etc.) through settings.

We support OEM/ODM services and can customize the appearance design, interface configuration and functional modules according to your needs. Please contact our sales team for specific needs.

The customization time is about 4-6 weeks, depending on the needs.

Select a product, you can view and download the product user manual, specifications, SDK, FAQs and videos.

SwiftForce’s strong R&D center has the experience and understanding to undertake the creative design and quality construction for any solutions you need. Our brilliant design engineers are available for collaboration for custom projects.

We are committed to providing efficient and convenient after-sales service for our customers. Our after-sales service includes free repairs, component replacements, remote technical support, and on-site services. No matter what issue your device faces, we will assist you promptly to ensure it returns to normal operation as soon as possible.

1. 1. After-Sales Service Items

   Free Repair Service: Within the warranty period, we will provide free repair services for hardware failures, component damages, and other issues.

   Technical Support: We offer online and phone technical support to help customers resolve software, configuration, and operational issues.

   Remote Diagnostics: For non-hardware failures, we provide remote diagnostics to help customers resolve problems promptly and reduce downtime.

   On-Site Repair: For issues requiring component replacement or hardware repair, we will arrange for a professional technician to perform on-site repairs to ensure the device is up and running quickly.

   Component Replacement: If a device’s part is irreparable, we will offer free component or whole unit replacement services.

2. Service Response Time

   Phone & Online Support: We promise to respond to technical support requests within 24 hours.

   On-Site Services: Depending on the issue, we will arrange for on-site repairs within 48 hours to ensure minimal downtime.

   Device Repair: For devices requiring part replacement, the repair cycle typically takes 3-5 working days, depending on the nature of the failure.

   Warranty Policy

   We offer different warranty periods to ensure that customers are fully covered after purchasing our products.

We offer different warranty period options to ensure that customers can enjoy comprehensive protection services after purchasing our products.

1. Standard Warranty Period

   POS Devices: 1-year warranty, covering hardware failures, performance issues, and component replacements.

   Self-Service Kiosks: 1-year warranty, including hardware repairs and software support.

2. Extended Warranty Service
   Extended Warranty: After the standard warranty period, customers can opt for an extended warranty (up to 1 additional year), covering device repairs, component replacements, and technical support.

3. Warranty Coverage

   Included:

   Hardware Failures: Including motherboard damage, screen malfunction, printer issues, etc.

   Component Replacements: Replacing POS printer heads, scanners, batteries, etc.

   Excluded:

   User-Induced Damage: Any damage caused by improper operation or accidents.

   Consumables: Items such as printer paper, batteries, etc.

We provide a simple and convenient after-sales service process to ensure your devices are quickly restored to full functionality:

1. Submit a Repair Request
   Online Form: Customers can submit a repair request through our website by providing device details, a description of the issue, and contact information.
   Phone Service: Customers can also reach our after-sales service hotline to directly report issues.

2. Fault Diagnosis

   Remote Support: Our technical support team will attempt to resolve the issue via remote diagnostics. If the issue is complex and requires further inspection, customers can either send the device to our repair center or schedule on-site repair.

   On-Site Diagnosis: For devices requiring on-site repairs, we will dispatch a technician to diagnose the issue.

3. Repair and Replacement

   Free Repairs: If a device suffers from a hardware failure within the warranty period, we will provide free repair services. We will aim to complete the repair within 3-5 working days.

   Component Replacement: If the device cannot be repaired, we will provide free component replacement or a full unit replacement. For component replacements, the device may need to be temporarily collected for repair.

4. Device Collection and Delivery

   Device Collection: If a device cannot be repaired, or the issue requires a complete replacement, we will arrange for device collection and provide a replacement unit.

   Repair and Return: Once the repair is completed, we will thoroughly test the device to ensure its functionality and then return it to the customer. We will notify the customer that their device has been repaired and provide a detailed repair report.

5. After-Sales Follow-Up and Customer Feedback

   Customer Satisfaction Survey: After the repair is complete, we will invite customers to participate in a satisfaction survey to gather feedback and improve our service.

   Ongoing Support: If the customer encounters any issues with the device after the repair, we will provide continuous technical support to ensure the device is functioning well.

We provide product operation training and user manuals to ensure smooth use of customers.

Our devices support mainstream payment methods, including QR code payment (WeChat, Alipay), NFC payment (Apple Pay, Google Pay), magnetic stripe cards, IC cards, and cash management module (optional).

We offer a variety of shipping methods to ensure fast and reliable delivery of our products. Choose from standard, expedited, and international shipping based on your location and needs.